Shipping Policy

Local Delivery (Malaysia)

After your purchase has been booked, we will deliver via our respective courier, and you can expect orders to arrive within 10 – 14 days. Do take note that this does not include weekends and public holidays.

Peninsular Malaysia

1-2 pcs  RM10

3-5 pcs  RM15

6-10 pcs               RM20

10 pcs & above RM20 + RM1/pcs

E.g., 13 pcs – RM20 + RM3 = RM23

Sabah/Sarawak

1-2 pcs  RM18

3-5 pcs  RM24

6-10 pcs               RM30

10 pcs & above RM30 + RM3/pcs

E.g., 12 pcs – RM30 + RM6 = RM36

International Delivery

Singapore
After your purchase has been booked, we will deliver via our respective courier, and you can expect orders to arrive within 10 – 25 days. Do take note that this does not include weekends and public holidays.

1-2 pcs  RM59

3-5 pcs  RM67

6-10 pcs               RM76

10 pcs & above RM76 + RM12/pcs

E.g., 12 pcs – RM76 + RM24 = RM100

Indonesia
After your purchase has been booked, we will deliver via our respective courier, and you can expect orders to arrive within 10 – 35 days. Do take note that this does not include weekends and public holidays.

1-2 pcs  RM102

3-5 pcs  RM120

6-10 pcs               RM145

10 pcs & above RM145 + RM14/pcs

E.g., 12 pcs – RM145 + RM28 = RM173

Brunei After your purchase has been booked, we will deliver via our respective courier, and you can expect orders to arrive within 10 – 25 days. Do take note that this does not include weekends and public holidays.

1-2 pcs  RM119

3-5 pcs  RM128

6-10 pcs               RM148

11-20 pcs             RM176

21-30 pcs             RM205

30 pcs & above RM300

Shipping Day 

Monday – Friday (except Public Holiday)

Lost & Damaged Parcel

In cases where your parcel does not have any tracking status updated or appeared stuck in transit for 14 days or more, please proceed to our customer service hotline at +6012 5780760 (WhatsApp only).

Once you have successfully requested, please proceed to prepare the following items:

Lost parcel claim:

  1. Please do provide your order ID for our customer service to process it speedily.

Damaged parcel claims process:

  1. Must raise the claim within 14 calendar days from the date of the parcel received. 
  2. Take a few pictures to show the damaged products. The additional picture to show how was the parcel packaged will be helpful for our customer service to process the claims for you. 
  3. Email the supporting documents to support@merchydreams.com Customer Service

We will help the claims for you to our respective courier. The claim period will vary due to certain cases. Do keep updated on us to help the cases solve speedily.